Terms of Service

These Terms of Service (“Terms”) govern your access to and use of SpaAround.com (“Platform,” “we,” “us,” or “our”). By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Platform.

1. Definitions & Interpretation

Platform

SpaAround.com website, mobile applications, and associated services.

User

Any individual or entity accessing or using the Platform.

Client/End-User

Individuals seeking wellness services through the Platform.

Advertiser/Provider

Businesses or professionals listing services on the Platform.

Listing

Business profile, service description, or promotional content on the Platform.

Management Listing

Listings created and managed by SpaAround.com staff from external sources.

Unverified Ad

Advertisements where advertiser identity or credentials are not independently verified.

Internal Chat

The Platform’s direct messaging system between users.

2. Account Registration & Eligibility

2.1 Eligibility Requirements

• You must be at least 18 years old to use the Platform
• Businesses must be legally registered entities in their jurisdiction
• Providers must hold valid licenses where required by local law
• You must provide accurate, complete registration information
• One account per individual/business unless explicitly authorized

2.2 Account Security

• You are responsible for maintaining account confidentiality
• You must notify us immediately of any unauthorized access
• We reserve the right to disable accounts suspected of compromise
• You are liable for all activities under your account

2.3 Verification Process

3. Nature of Our Platform

3.1 What We Are

• A digital directory connecting wellness seekers with providers
• A platform for advertisers to showcase services
• A discovery tool with search, filtering, and comparison features
• A communication facilitator via our internal chat system
• A promotional platform for verified businesses

3.2 What We Are NOT

• We are NOT a booking or reservation service
• We are NOT a spa, wellness, or beauty service provider
• We are NOT an employer of listed professionals
• We are NOT a payment processor for end-user services
• We are NOT responsible for service quality or safety
• We do NOT guarantee advertiser credentials or legitimacy
• We are NOT liable for user-to-user transactions or disputes

3.3 Management Listings

We may create and manage listings from external sources (Google Maps, social media, etc.) to enhance directory completeness:

• These listings are marked as “Managed by SpaAround”
• We make reasonable efforts to ensure accuracy but provide no guarantees
• Businesses can claim and verify these listings at any time
• We may remove management listings upon business request
• Management listings receive basic updates but not active promotion

4. User Responsibilities & Conduct

4.1 General User Obligations

• Comply with all applicable laws and regulations
• Provide accurate, truthful information in all interactions
• Respect the privacy and rights of other users
• Use the Platform only for its intended purpose
• Report suspicious or inappropriate content immediately
• Maintain appropriate insurance and licenses (advertisers)
• Honor appointments and commitments made through the Platform

4.2 Content Standards

• All content must be accurate and not misleading
• Professional photos must represent actual services/facilities
• Pricing must be transparent with no hidden fees
• Reviews must reflect genuine experiences (no fake reviews)
• Content must not infringe third-party intellectual property
• Descriptions must comply with advertising standards

4.3 Communication Standards

• All communications must be professional and respectful
• No spam, unsolicited commercial messages, or mass outreach
• Response to inquiries within reasonable timeframes
• Clear disclosure of business relationships or affiliations
• No harassment, discrimination, or inappropriate language

5. Advertiser-Specific Terms

5.1 Contact Information Disclosure

Advertisers agree to display contact information as follows:

5.2 Media Content Requirements

• Photos must be original or properly licensed
• Videos must accurately represent services/facilities
• No stock photos representing different businesses
• Before/after photos must be genuine and not misleading
• Media must comply with our content guidelines
• We reserve right to remove inappropriate media

5.3 Unverified Advertisement Policy

For advertisers who have not completed full verification:

• Listings are marked as “Unverified”
• We do not guarantee advertiser credentials
• Users are cautioned to conduct due diligence
• Certain promotional features may be restricted
• We may request verification at any time
• Unverified ads may receive lower search ranking

6. Content Management & Verification

6.1 Content Moderation Rights

We reserve the right to moderate all Platform content:

• Review, edit, or remove any content at our discretion
• Require verification of claims or credentials
• Limit visibility of unverified or suspicious content
• Add disclaimers to questionable listings
• Suspend accounts posting inappropriate content
• Cooperate with legal authorities regarding illegal content

6.2 Verification Levels

6.3 Content Updates & Accuracy

• Advertisers must maintain current, accurate listings
• Update business hours, services, and pricing promptly
• Notify us of business closures or significant changes
• We periodically review and update management listings
• Users may report inaccurate information for review

7. Internal Chat System

7.1 Chat Functionality

Our internal chat system enables direct communication while protecting privacy:

• Messages are encrypted in transit
• Contact information remains private until shared by users
• Chat history is stored for dispute resolution purposes
• We monitor for policy violations but not content
• Users can block other users from contacting them
• Chat may be disabled for policy violators

7.2 Chat Guidelines

• Use professional and respectful language
• No harassment, threats, or inappropriate content
• No spam or unsolicited commercial messages
• Do not share sensitive personal information unnecessarily
• Report inappropriate chat behavior immediately
• Chat is for Platform-related communication only

7.3 Monitoring & Privacy

8. Prohibited Content & Activities

8.1 Absolutely Prohibited Content

• Sexual services, adult entertainment, or dating services
• Escort services or implied sexual companionship
• Illegal activities or services violating local laws
• Hate speech, discrimination, or harassment
• False, misleading, or fraudulent representations
• Unlicensed medical or therapeutic services
• Dangerous, harmful, or unethical practices
• Content infringing intellectual property rights

8.2 Prohibited Business Practices

• Bait-and-switch pricing or hidden fees
• Fake reviews or review manipulation
• Impersonation of other businesses or individuals
• Multiple accounts for same business (unless authorized)
• Spamming users with unsolicited messages
• Attempting to circumvent Platform policies
• Sharing user contact information without consent
• Operating without required licenses or insurance

8.3 Reporting & Enforcement

• Users should report violations immediately
• We investigate all reports within 48 hours
• Violators may face content removal, suspension, or termination
• Serious violations may be reported to authorities
• We cooperate with legal investigations

9. Payments & Pricing

9.1 Payment Structure

Our payment model is designed for directory services only:

9.2 Important Payment Policies

• We do NOT accept payments from end-users for services
• All service payments occur directly between users and advertisers
• We are NOT involved in service payment processing
• Advertising fees are for Platform promotion only
• All listed service prices are set by advertisers
• We do NOT guarantee price accuracy or availability

9.3 Refund Policy (Advertising Fees Only)

• Advertising fees are generally non-refundable
• Refunds may be issued for technical errors on our part
• No refunds for changes in business circumstances
• No refunds for policy violations resulting in termination
• Refund requests must be submitted within 14 days of payment
• All refunds are at our sole discretion

10. Intellectual Property Rights

10.1 Platform Intellectual Property

We own or license all Platform intellectual property:

• SpaAround.com trademark, logo, and branding
• Website design, layout, and user interface
• Proprietary software and algorithms
• Directory structure and categorization system
• Platform documentation and materials

10.2 User Content License

By submitting content, you grant us a license to:

• Display your content on the Platform
• Reproduce and distribute content for Platform operations
• Modify content for technical or formatting purposes
• Use content for promotional purposes (with attribution)
• Archive content for record-keeping purposes
• License ends when content is removed or account terminated

10.3 User Intellectual Property

• You retain ownership of your original content
• You warrant you have rights to all submitted content
• You are responsible for content copyright compliance
• We respect third-party intellectual property rights
• Report infringement via DMCA/copyright procedures

11. Liability Disclaimer & Limitation

11.1 No Service Guarantees

• We do NOT guarantee service quality, safety, or results
• We do NOT verify all advertiser credentials or claims
• We do NOT guarantee appointment availability or pricing
• We do NOT guarantee business legitimacy or solvency
• We do NOT mediate disputes between users
• We do NOT provide legal, medical, or professional advice

11.2 Liability Limitations

To the maximum extent permitted by law:

• We exclude all implied warranties and conditions
• We are not liable for indirect, consequential, or punitive damages
• Our total liability is limited to fees paid in last 12 months
• We are not liable for third-party actions or content
• We are not liable for Platform unavailability or errors
• We are not liable for user reliance on Platform information

11.3 Indemnification

You agree to indemnify and hold us harmless from:

• Your use or misuse of the Platform
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your interactions with other users
• Content you submit to the Platform
• Services you provide as an advertiser

12. Safety & User Responsibility

12.1 User Due Diligence Requirements

Before engaging with any advertiser, users MUST:

1. Verify Credentials Independently

   Check licenses, certifications, and insurance directly with advertisers or relevant authorities.

2. Research Business Reputation

   Look for reviews outside our Platform and check business registration status.

3. Ask Specific Questions

   Clarify services, qualifications, experience, and safety procedures.

4. Visit Premises When Possible

   For physical locations, consider visiting before booking services.

5. Trust Your Instincts

   If something seems questionable, seek alternatives.

12.2 Safety Guidelines

• Meet in public or professional settings for initial consultations
• Inform someone of your appointments and location
• Verify therapist qualifications for specialized treatments
• Check facility cleanliness and professional standards
• Ensure proper insurance coverage for higher-risk services
• Report safety concerns to both us and relevant authorities

12.3 Scam Prevention

13. Termination & Suspension

13.1 Our Termination Rights

We may suspend or terminate accounts for:

• Violation of these Terms or Platform policies
• Illegal, fraudulent, or harmful activities
• Providing false or misleading information
• Harassment or abuse of other users
• Failure to pay applicable advertising fees
• Actions damaging Platform reputation or operations
• Legal or regulatory requirements

13.2 User Termination Rights

• You may delete your account at any time
• Account deletion may not remove all content immediately
• We may retain certain information as required by law
• Outstanding fees remain payable after termination
• Termination does not affect prior legal rights/obligations

13.3 Effects of Termination

• Immediate loss of access to Platform features
• Removal of content (though backups may persist)
• Forfeiture of any promotional credits or benefits
• Continued application of liability and indemnity clauses
• Possible publication of termination reason (for serious violations)

14. Dispute Resolution

14.1 User-to-User Disputes

14.2 Platform Dispute Procedure

For disputes with us regarding Platform operation:

1. Informal Resolution

   Contact us first to attempt resolution (30-day period).

2. Mediation

   If unresolved, parties agree to mediate through recognized service.

3. Arbitration

   If mediation fails, binding arbitration per English Arbitration Act.

4. Court Proceedings

   Only if arbitration is unsuccessful or not applicable.

14.3 Class Action Waiver

• You waive rights to participate in class actions
• Claims must be brought individually, not as class members
• No consolidation of claims without all parties’ consent
• This clause survives termination of these Terms

15. Governing Law & Jurisdiction

15.1 Applicable Law

• These Terms are governed by English law
• Any disputes subject to exclusive jurisdiction of English courts
• International users submit to English jurisdiction
• UN Convention on Contracts for International Sale of Goods excluded

15.2 International Users

If accessing from outside England:

• You are responsible for local law compliance
• We make no claims regarding international availability
• You may have additional rights under local consumer laws
• Export control laws may restrict certain uses
• You consent to English law and jurisdiction

15.3 Severability

• If any provision is found invalid, others remain effective
• Invalid provisions to be replaced with valid, similar terms
• No waiver of any term constitutes waiver of other terms

16. Modifications to Terms

16.1 Modification Rights

• We may modify these Terms at any time
• Material changes will be notified 30 days in advance
• Continued use after changes constitutes acceptance
• Non-material changes effective immediately upon posting
• We maintain version history of all changes

16.2 Notification Methods

• Email notification to registered users
• Platform announcements and banners
• Updated “Last Updated” date on this page
• Archive of previous versions available upon request

16.3 User Options

• Review updated Terms before continuing Platform use
• Discontinue use if you don’t accept modified Terms
• Delete account if Terms become unacceptable
• Request clarification on any changes

17. Miscellaneous Provisions

17.1 Entire Agreement

• These Terms constitute entire agreement between parties
• Supersede all prior agreements and understandings
• No oral statements modify these Terms
• Written amendments require formal approval

17.2 Force Majeure

• We are not liable for delays beyond reasonable control
• Includes natural disasters, wars, strikes, pandemics
• Government actions or Internet failures
• Supplier or partner failures

17.3 Assignment

• We may assign these Terms to affiliates or successors
• Users may not assign rights without our written consent
• Assignment does not relieve original obligations

17.4 Notices

• Notices to us: [email protected]
• Notices to you: email registered with account
• Electronic notices satisfy legal writing requirements
• Notices deemed received 24 hours after sending

18. Contact Information

18.1 Different Contact Channels

18.2 Acknowledgment

By using SpaAround.com, you acknowledge that:

• You have read, understood, and agree to these Terms
• You are at least 18 years old
• You will comply with all applicable laws
• You understand our Platform is a directory only
• You assume all risks in using listed services
• These Terms constitute a binding legal agreement